Purchase information
Delivery times
Our products are sent by express courier and delivered within 48
hours (working days). Please note that your order request requires a certain
amount of time to be processed in our warehouses: a maximum of 2 working days.
Transport charges
In Italy we apply a single delivery rate: 12.00 Euros (snow
chain) or 7.00 Euros (kit) for the whole of Italy, including the islands,
Customer service
The "CONTACT US" link appears on the top right hand
corner of all pages. Please feel free to contact us for any query. In compliance
with our company policy, we shall promptly deal with any queries relating to
the contents of our TRAKOLINE site. Please also note that we use approved
couriers who apply a package tracking system: we know the exact location of
your package at all times.
Right to cancel
The products sold on www.trakonline.it are subject to the
regulations stated by Law Decree no. 50 of 15 January 1992 which gives the
right to the consumer to cancel his/her order within seven days from receiving
the product purchased. This right allows the buyer to return to the seller the
product purchased, as long as it is in the same original conditions, and to be
refunded the cost of the product purchased.
Procedure
1) Make sure you have the
following information: original purchase document (invoice number and date) or
shipping documents, bank details for bank transfer (sort code, invoice holder's
current account no.).
2) Send a registered letter
with return receipt requested stating that you wish to exercise your right to
cancel your order and entering all the information mentioned above.?
3) Carefully package the
product in its original package in order to prevent any damages.?
4) Send the product
carriage prepaid to the following address: MyClose srl – Via Crippa 13 – 23896 Sirtori
(LC). MyClose srl will refund the amount shown on the invoice, excluding
associated charges (art.8, paragraph 3, Law Decree n.50 of 15/01/1992) within
30 working days.
Privacy information
Privacy information compliant with art.13 of Law Decree 196/03
on personal data protection. Your e-mail address will be handled electronically
and treated confidentially. The data owner is MyClose
Srl – Via Crippa 13 – 23896 Sirtori (LC). VAT no. 03606670135. The list
of data handlers can be requested at the following address info@myclose.net.
Please note that you can exercise your rights stated in art.7 of Law Decree
196/03, including checking, deleting and updating your data, by contacting the
data owner: MyClose srl – Via Crippa 13 – 23896
Sirtori (LC).
Secure server
To ensure maximum
security, all on-line commercial transactions use the server protected by the
Banca Popolare di Milano KeyClient circuit.